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Privacy Policy

Frequently asked questions

Here are some common questions about our company.

At Divine Draper Atelier, we bring style and convenience together through expert tailoring, bespoke fine tailoring, and professional pattern drafting. We offer sewing lessons, advanced fine tailoring sessions, and one-time style check appointments available online or through house calls. Our boutique features handpicked, old-money inspired clothing and accessories, complemented by exclusive membership tiers. To make your experience seamless, we also provide trusted runner services for deliveries and pick-ups. Coming soon are certified online courses designed to further enrich your fashion journey.

📞 Phone/WhatsApp Support – Direct line for quick queries and appointments.
📧 Email Support – For detailed inquiries, bookings, or follow-ups.💬 Live Chat (Website/Socials) – Instant responses during working hours.
📍 In-Person Visits – By appointment only.
🚚 Runner Service Line – Separate line for delivery and pick-up coordination.

For customer support, bookings, or delivery arrangements, reach us via WhatsApp or call at +267 77591954, email us at divinedrapeatelier@gmail.com, or use our live chat for instant help.

Return & Exchange Policy – Divine Draper Atelier

At Divine Draper Atelier, we value customer satisfaction and want you to love every purchase. Please review our return policy below:

  • Eligibility: Returns or exchanges are accepted within 7 days of delivery for unworn, unused items in their original condition, with tags and packaging intact.
  • Exclusions: Custom-made garments, altered items, undergarments, and accessories (such as hats, belts, and jewelry) are non-returnable.
  • Process: To initiate a return or exchange, contact our Customer Support team via WhatsApp, call, or email with your order details.
  • Refunds: Eligible returns will be refunded as store credit or exchanged for another item of equal value.
  • Runner Service: For your convenience, returns and exchanges can be handled through our runner services (delivery fees may apply).
  • Damaged/Incorrect Items: If you receive a defective or incorrect item, notify us within 48 hours of delivery, and we will prioritize a replacement.